Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
HOW TO START A RETURN
To request a return, please contact us at cindy@vesviora.com before sending the item back.
If your return is accepted, we will provide instructions on how and where to send your package. The recipient name and telephone number required by the shipping carrier will be provided in the return authorization email.
Items returned without prior authorization will not be accepted.
Approved returns must be sent to:
Room 403, No. 8 Xinguili
Zhoucun Village, Lishui Town
Nanhai District, Foshan
Guangdong 528244
China
RETURN SHIPPING
For change-of-mind returns, customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.
We do not accept unauthorized returns or cash-on-delivery (COD) packages.
If an item is defective, damaged, or incorrect, we will provide return instructions and cover the reasonable return shipping costs agreed with us in advance. Where available, we may provide a prepaid return label or reimburse the approved return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return is due to a defective, damaged, or incorrect item.
DAMAGES AND ISSUES
Please inspect your order upon delivery. Contact us immediately at cindy@vesviora.com if your item is defective or damaged, or if you receive the wrong item.
Please include your order number, a description of the issue, and clear photographs so that we can evaluate the problem and make it right.
EXCEPTIONS AND NON-RETURNABLE ITEMS
Custom, personalized, engraved, or made-to-order jewelry cannot be returned for change-of-mind reasons.
We also do not accept returns for gift cards or products clearly marked as final sale, except where required by applicable law.
Please contact us at cindy@vesviora.com if you have any questions about whether your item is eligible for return.
EXCHANGES
The fastest way to receive a different item is to return your original item. Once the return has been accepted, you may place a separate order for the new item.
EUROPEAN UNION COOLING-OFF PERIOD
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable exceptions such as personalized goods.
The item must be unworn, unused, with any original tags attached, and in its original packaging. Proof of purchase is also required.
For returns made under this cooling-off right, customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, or unless otherwise required by applicable law.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
REFUNDS
We will notify you after we receive and inspect your return and inform you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at cindy@vesviora.com.